Frequent Questions and Answers

How long will the product arrive at my door?
Our average shipping time is around 5-7 working days. you will receive your package within 5-7 working days after we receive your payment. click here to visit our shipping record

How can I track my order?
We will e-mail the tracking number of the express company to you, then you can track it. another method is visit our website to track your order click to track your order for detail,please refer: free shipping & order track

I received my tracking number, but cannot find records on the carrier website?
We have the tracking number once shipment released,and then we send tracking number to you,after you get tracking number,you can track shipment on carrier's website,if you cannot see records on the site right away,please try to see records later,because sometimes the carrier input the shipping information slowly,however,we gurantee that the shipment been on the way when you got tracking number from us.

Is My Payment to zealmall.com Secure?
All Payment are done online through the 100% secured. zealmall.com will never get your credit card number and you never have to worry about your credit card info gets stolen or sold to other.

How are products packaged?
All packaged in its original box. products are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that products boxes sometimes become damaged due to poor handling by shipping carriers.

Do you provide exchange or return service?
Yes,if you are not satisfied with your purchase, you can contact us for exchange or return. Our return policy is within the first 10 days after you receive the product. The product must not be worn or damage.

Can I Cancel my order?
Cancellation of an order must be requested before the order has been dispatched.Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Dose zealmall.com do wholesale or dropshipping order?
yes,we do. and we can give you a special discount base on you order size.

Why your product so cheap,how about the quality?
1. as you know, China is the world manufactoy,product export from China is very cheap, but high quality, especially shoes and clothes product.
2. with the benefit of E-Commerce, we can save many cost.
3. express company,like UPS,Fedex,DHL,EMS can deliver product world wide in an acceptable price.
so we can offer high quality product with low price,free shipping.

Do you have big size shoes?
yes,we have, you can have a look:Air Jordan big size(US14,US15) if you need other kind big shoes, you can contact us.

How can I get right sizes?
You should choose the right shoes or clothes size when you purchase and we will shipping the right size base on your order information.

What is the purchase process?
1. Please select or search the product(s) your would like to purchase.
2. Select your size from the drop down menu, and the quantity you want to purchase.
3. Click "add to cart" button. the product will display on the cart. the cart is in right
4. Click "check out" button on the cart to check out.
5. Enter or modify your billing & delivery information. then click next
6. The shipping is free for you. so please click next to payment
7. You can use many payment methods we provided to pay.
8. A corfirm mail will send to you.
9. After we receive your payment. we will ship the product to you within one day.
10. The product will take 5-7 working days to arrive to arrive at your door.

still have questions? please click here to contact us,thank you!

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